Privacy Policy

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data means all data by which you can be personally identified. Detailed information on data protection can be found in the privacy policy set out below.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. The operator’s contact details can be found in the section “Information on the controller” in this privacy policy.

How do we collect your data?

Your data is collected, firstly, when you provide it to us. This may include, for example, data that you enter in a contact form.

Other data is collected automatically or after your consent when you visit the website through our IT systems. This mainly includes technical data, such as internet browser, operating system, or the time at which the page is accessed. This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipients, and purpose of your stored personal data. You also have the right to request correction or deletion of this data. If you have given consent to data processing, you may withdraw this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You may contact us at any time regarding this and any other questions relating to data protection.

Analytics tools and third-party tools

When you visit this website, your browsing behaviour may be statistically analysed. This is mainly done using analytics programs.

Detailed information about these analytics programs can be found in the following privacy policy.

2. Hosting

IONOS

We host our website with IONOS SE. The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany (hereinafter “IONOS”). When you visit our website, IONOS records various log files, including your IP addresses. Details can be found in the IONOS privacy policy: https://www.ionos.de/terms-gtc/terms-privacy.

The use of IONOS is based on Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our website as reliably as possible. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR; consent may be withdrawn at any time.

3. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data means data by which you can be personally identified. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this is done.

We point out that data transmission on the internet, for example when communicating by email, may have security vulnerabilities. Complete protection of data against access by third parties is not possible.

Information on the controller

The controller responsible for data processing on this website is:

home4you is a brand of
more4you-cologne GmbH

Cardinalstr. 5
50670 Cologne
Germany

Mallorca contact:
Av. Francesc de Borja Moll 22
07640 Ses Salines
Mallorca / Balearic Islands
Spain

Phone: +49 (0) 221 – 56 93 55 62
Email: info@home4you.info

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data, such as names and email addresses.

Storage period

Unless a more specific storage period is stated in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or withdraw consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data, such as tax or commercial law retention periods. In the latter case, deletion will take place after these reasons no longer apply.

Information on data transfer to the USA and other third countries

We use, among other things, tools from companies based in the USA or other third countries that are not considered secure under data protection law. When these tools are active, your personal data may be transferred to and processed in these third countries. We point out that a level of data protection comparable to that of the EU cannot be guaranteed in these countries. For example, US companies are obliged to disclose personal data to security authorities without you, as the data subject, being able to take legal action against this. It cannot therefore be ruled out that US authorities, such as intelligence services, may process, evaluate, and permanently store your data located on US servers for surveillance purposes. We have no influence over these processing activities.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You may withdraw consent that you have already given at any time. The lawfulness of the data processing carried out before the withdrawal remains unaffected by the withdrawal.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE, OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work, or place of the alleged infringement. This right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.

Right to data portability

You have the right to receive data that we process automatically on the basis of your consent or in fulfilment of a contract, or to have it handed over to a third party, in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place where technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the website operator, this website uses SSL or TLS encryption. You can recognise an encrypted connection by the change in the browser address line from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.

Information, deletion, and correction

Within the scope of the applicable statutory provisions, you have the right at any time to receive information free of charge about your stored personal data, its origin and recipients, and the purpose of data processing, and, where applicable, a right to correction or deletion of this data. You may contact us at any time regarding this and any other questions about personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You may contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request that the processing of your personal data be restricted.
• If the processing of your personal data was or is unlawful, you may request the restriction of data processing instead of deletion.
• If we no longer need your personal data, but you need it for the exercise, defence, or establishment of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
• If you have lodged an objection under Art. 21(1) GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may, apart from being stored, only be processed with your consent, for the establishment, exercise, or defence of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of a member state.

Objection to advertising emails

The use of contact data published as part of the legal notice obligation for sending unsolicited advertising and informational materials is hereby objected to. The operators of the website expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example through spam emails.

4. Data collection on this website

Cookies

Our websites use so-called “cookies”. Cookies are small text files and do not cause any damage to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit. Persistent cookies remain stored on your device until you delete them yourself or until your web browser deletes them automatically.

In some cases, cookies from third-party companies may also be stored on your device when you enter our website (third-party cookies). These enable us or you to use certain services of the third-party company, for example cookies for processing payment services.

Cookies have various functions. Numerous cookies are technically necessary because certain website functions would not work without them, such as the shopping cart function or the display of videos. Other cookies are used to evaluate user behaviour or to display advertising.

Cookies that are required to carry out the electronic communication process (necessary cookies), to provide certain functions requested by you (functional cookies, such as for the shopping cart function), or to optimise the website (such as cookies for measuring web audience) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies for the technically error-free and optimised provision of its services. Where consent to the storage of cookies has been requested, the relevant cookies are stored exclusively on the basis of this consent (Art. 6(1)(a) GDPR); consent may be withdrawn at any time.

You can configure your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

Where cookies from third-party companies or for analytics purposes are used, we will inform you separately in this privacy policy and, where applicable, request your consent.

Server log files

The provider of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address

This data is not merged with other data sources.

This data is collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of the website; for this purpose, server log files must be collected.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively processing enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), where this has been requested.

The data you enter in the contact form will remain with us until you request deletion, withdraw your consent to storage, or the purpose for data storage no longer applies, for example after your enquiry has been fully processed. Mandatory statutory provisions, in particular retention periods, remain unaffected.

Enquiries by email, telephone, or fax

If you contact us by email, telephone, or fax, your enquiry, including all personal data arising from it (name, enquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively processing enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), where this has been requested.

The data sent to us via contact enquiries will remain with us until you request deletion, withdraw your consent to storage, or the purpose for data storage no longer applies, for example after your request has been fully processed. Mandatory statutory provisions, in particular statutory retention periods, remain unaffected.

Registration on this website

You can register on this website to use additional functions on the site. We use the data entered for this purpose only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject the registration.

For important changes, for example to the scope of services or technically necessary changes, we use the email address provided during registration to inform you in this way.

The data entered during registration is processed for the purpose of carrying out the user relationship established by the registration and, where applicable, for initiating further contracts (Art. 6(1)(b) GDPR).

The data collected during registration will be stored by us as long as you are registered on this website and will then be deleted. Statutory retention periods remain unaffected.

5. Analytics tools and advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, length of stay, operating systems used, and the origin of the user. This data may be combined by Google in a profile assigned to the respective user or their device.

Furthermore, Google Analytics may record, among other things, your mouse and scroll movements and clicks. Google Analytics also uses various modelling approaches to supplement the recorded data sets and applies machine learning technologies in data analysis.

Google Analytics uses technologies that enable the recognition of the user for the purpose of analysing user behaviour, such as cookies or device fingerprinting. The information collected by Google about the use of this website is generally transmitted to a Google server in the USA and stored there.

The use of this analytics tool is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising. Where corresponding consent has been requested, for example consent to store cookies, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR; consent may be withdrawn at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.

IP anonymisation

We have activated the IP anonymisation function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services relating to website use and internet use to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

Browser plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

More information on how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Data processing agreement

We have concluded a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Storage period

Data stored by Google at user and event level that is linked to cookies, user identifiers, such as user ID, or advertising IDs, such as DoubleClick cookies or Android advertising ID, is anonymised or deleted after 2 months. Details can be found at the following link: https://support.google.com/analytics/answer/7667196?hl=en

6. Plugins and tools

YouTube with enhanced privacy mode

This website embeds videos from YouTube. The operator of the pages is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in enhanced privacy mode. According to YouTube, this mode means that YouTube does not store information about visitors to this website before they watch the video. However, the disclosure of data to YouTube partners is not necessarily excluded by enhanced privacy mode. For example, YouTube establishes a connection to the Google DoubleClick network regardless of whether you watch a video.

As soon as you start a YouTube video on this website, a connection to YouTube servers is established. The YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your browsing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.

Furthermore, after starting a video, YouTube may store various cookies on your device or use comparable recognition technologies, such as device fingerprinting. In this way, YouTube may obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve user-friendliness, and prevent fraud attempts.

After a YouTube video is started, further data processing operations may be triggered over which we have no influence.

The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR; consent may be withdrawn at any time.

Further information on data protection at YouTube can be found in its privacy policy at: https://policies.google.com/privacy?hl=en.

Vimeo

This website uses plugins from the video portal Vimeo. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

When you visit one of our pages equipped with a Vimeo video, a connection to Vimeo servers is established. The Vimeo server is informed which of our pages you have visited. Vimeo also obtains your IP address. This also applies if you are not logged into Vimeo or do not have a Vimeo account. The information collected by Vimeo is transmitted to the Vimeo server in the USA.

If you are logged into your Vimeo account, you enable Vimeo to assign your browsing behaviour directly to your personal profile. You can prevent this by logging out of your Vimeo account.

Vimeo uses cookies or comparable recognition technologies, such as device fingerprinting, to recognise website visitors.

The use of Vimeo is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR; consent may be withdrawn at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission and, according to Vimeo, on “legitimate business interests”. Details can be found here: https://vimeo.com/privacy.

Further information on how user data is handled can be found in Vimeo’s privacy policy at: https://vimeo.com/privacy.

Google Web Fonts (local hosting)

This website uses so-called web fonts provided by Google for the uniform display of fonts. The Google Fonts are installed locally. No connection to Google servers is established.

Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=en.

Google Maps

This website uses the map service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

To use the functions of Google Maps, it is necessary to store your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this website has no influence over this data transfer. If Google Maps is activated, Google may use Google Web Fonts for the purpose of uniform font display. When Google Maps is accessed, your browser loads the required web fonts into its browser cache in order to display text and fonts correctly.

Google Maps is used in the interest of an appealing presentation of our online offers and easy findability of the locations specified by us on the website. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR; consent may be withdrawn at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

More information on how user data is handled can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=en.

7. eCommerce and payment providers

Processing of data (customer and contract data)

We collect, process, and use personal data only to the extent necessary for establishing, defining the content of, or modifying the legal relationship (master data). This is done on the basis of Art. 6(1)(b) GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process, and use personal data relating to the use of this website (usage data) only to the extent necessary to enable the user to use the service or to bill for it.

The customer data collected will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

8. Own services

Handling applicant data

We offer you the opportunity to apply to us, for example by email, post, or via an online application form. In the following, we inform you about the scope, purpose, and use of your personal data collected as part of the application process. We assure you that the collection, processing, and use of your data takes place in accordance with applicable data protection law and all other statutory provisions, and that your data will be treated as strictly confidential.

Scope and purpose of data collection

If you submit an application to us, we process the personal data associated with it, such as contact and communication data, application documents, notes from job interviews, etc., to the extent necessary to decide on the establishment of an employment relationship. The legal basis for this is Section 26 BDSG under German law (initiation of an employment relationship), Art. 6(1)(b) GDPR (general pre-contractual measures), and, where you have given consent, Art. 6(1)(a) GDPR. Consent may be withdrawn at any time. Your personal data will only be passed on within our company to persons involved in processing your application.

If the application is successful, the data you have submitted will be stored in our data processing systems on the basis of Section 26 BDSG and Art. 6(1)(b) GDPR for the purpose of carrying out the employment relationship.

Retention period for data

If we cannot offer you a position, if you reject a job offer, or if you withdraw your application, we reserve the right to retain the data transmitted by you on the basis of our legitimate interests (Art. 6(1)(f) GDPR) for up to 6 months from the end of the application process (rejection or withdrawal of the application). The data will then be deleted and the physical application documents destroyed. The retention serves in particular as evidence in the event of a legal dispute. If it is apparent that the data will be required after the expiry of the 6-month period, for example due to an impending or pending legal dispute, deletion will only take place when the purpose for further retention no longer applies.

Longer retention may also take place if you have given corresponding consent (Art. 6(1)(a) GDPR) or if statutory retention obligations prevent deletion.

Data protection information for the use of our chatbot

1. Introduction

Our chatbot is designed to provide you with detailed information about our real estate brokerage services and to assist you with all matters relating to the purchase or sale of real estate. The primary purpose of our chat assistant is to help potential property sellers learn about our services and, if required, contact our real estate office directly. To enable this, the assistant may ask for your contact information, which will be used exclusively for the purpose of contacting you and providing further advice.

Interaction with our chat assistant takes place in strict compliance with the General Data Protection Regulation (GDPR) and other relevant data protection provisions. In the following sections of this privacy policy, we explain in more detail which data is collected, how it is used, and which rights you have with regard to your data.

By using our chat assistant, you acknowledge these data protection provisions. We look forward to providing you with added value through our assistant and are happy to assist you with any questions or concerns.

2. Data collection by the chatbot

Our chatbot is designed to support you efficiently and in a targeted manner. For this purpose, it collects and processes certain types of personal data as part of your interaction:

• Text input: The chatbot processes the text messages that you enter during the conversation. This includes questions, answers, and any information that you share in the dialogue with the chatbot.
• Contact information: If you decide to use our real estate brokerage services or to receive further information, the chatbot asks for your contact information. This includes your first and last name as well as your email address or telephone number, depending on which contact method you prefer.
• Usage data: The chatbot collects data about the use of the service, such as timestamps of your enquiries and technical data such as device type and browser, in order to improve the functionality and user-friendliness of the chatbot.

This information enables the chatbot to understand your enquiries, respond appropriately, and offer you personalised support. It also helps us to evaluate and improve the quality of our service.

Please note that the chatbot is designed to collect only the information necessary to answer your enquiries and provide our services. Our aim is to respect your privacy while offering a valuable service.

3. Purpose of data collection

Data collection by our chatbot serves several purposes aimed at providing you with an efficient, informative, and user-friendly service. The collected data enables us to:

• Answer enquiries: The main function of our chatbot is to answer your questions about our real estate brokerage services and provide you with relevant information, whether regarding the purchase or sale of real estate or other services offered by our real estate office.
• Improve service quality: By analysing interactions with the chatbot, we can identify weaknesses and opportunities for improvement in our service offering. This helps us continuously optimise the user experience and adapt our service to your needs.
• Facilitate contact: An important purpose of our chatbot is to provide users who may wish to sell their property with a platform for obtaining information and support easily and discreetly. If the chatbot recognises that you may need support with selling a property, it will politely ask for contact information so that our specialist staff can provide you with personal advice. This approach is intended to provide added value and ensure seamless support when needed.
• Fulfil legal obligations: Data collection also enables us to meet our legal obligations, in particular with regard to the documentation and storage of communication processes.

4. Legal basis

The processing of personal data by our chatbot is based on one of the following legal bases under the GDPR:

• Consent (Art. 6(1)(a) GDPR): Users have given their express consent to the processing of their personal data for one or more specific purposes.
• Performance of a contract (Art. 6(1)(b) GDPR): Data processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
• Legal obligation (Art. 6(1)(c) GDPR): Processing is necessary for compliance with a legal obligation to which our company is subject.
• Legitimate interests (Art. 6(1)(f) GDPR): Processing is necessary for the purposes of the legitimate interests pursued by our company or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject that require the protection of personal data.

5. Access to and disclosure of data

The data collected by the chatbot is treated confidentially. Access to this data is strictly limited to:

• Employees of our real estate office: Only authorised employees who are involved in processing your enquiries or providing real estate brokerage services have access to the data.
• Technical service providers: We work with selected technical service providers who support us in maintaining and improving the chatbot. These service providers act in accordance with our data protection standards and are contractually obliged to comply with data protection regulations.

6. Storage period

Your personal data will only be stored for as long as is necessary for the purposes stated in this privacy policy or as required by statutory retention periods. Once the purpose has been fulfilled or statutory periods have expired, your data will be deleted or, if this is not possible, blocked accordingly.

The following storage periods apply to data collected in connection with the use of the chatbot:

• Communication data: Dialogues with the chatbot are stored in anonymised form in order to improve service quality. Personal identifiers are removed or the data is deleted after [insert exact period].
• Contact information: If you provide us with your contact information for further advice or services, it will be stored for as long as necessary to process the enquiry or provide the service, plus an appropriate period to take statutory retention obligations into account.

7. User rights

As a user of our chatbot, you have the following rights under the GDPR with regard to your personal data:

• Right of access (Art. 15 GDPR): You have the right to request confirmation as to whether data concerning you is being processed, as well as the right to information about this data.
• Right to rectification (Art. 16 GDPR): You have the right to request the correction of inaccurate personal data concerning you.
• Right to erasure (“right to be forgotten”, Art. 17 GDPR): You have the right to request the deletion of your personal data under certain conditions.
• Right to restriction of processing (Art. 18 GDPR): Under certain circumstances, you have the right to request the restriction of the processing of your personal data.
• Right to data portability (Art. 20 GDPR): You have the right to receive the personal data that you have provided to us in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [insert contact information].

8. Right to withdraw consent

Pursuant to Art. 7(3) GDPR, you have the right to withdraw consent you have once given to the processing of personal data at any time vis-à-vis us. As a result, we may no longer continue the data processing based on this consent in the future. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

9. Contact information

If you have any questions about the processing of your personal data by our chatbot or about exercising your rights under the General Data Protection Regulation (GDPR), you may contact us or the agency that developed the chatbot at any time.

Website operator:
More4you cologne GmbH
Address: Cardinalstr 5, 50670 Cologne, Germany
Email: info@home4you.info
Phone: +49 (0) 221 – 33 96 30 20

Development agency of the chatbot:
10fold AI
Address: Gasparistrasse 7, 81479 Munich, Germany
Email: hi@10fold.ai
Phone: +49 17645868244

For general enquiries, we recommend contacting the website operator first. If you have specific technical questions about the chatbot, the development agency is also available to assist you.

10. Changes to the privacy policy

Your personal data will only be disclosed to third parties with your express consent, unless we are legally obliged to do so or disclosure is necessary for contract performance.